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BuildWatch

Device: Website

BuildWatch is a community-driven platform where users can report illegal construction sites, track their submissions, and earn rewards for their contributions.

Role: Product Designer

Timeline: 1 month

Tool: Figma

AI Tools: Claude AI, Perplexity AI

This project overview provides a detailed look at the design process and outcomes for the BuildWatch Design Project.

DEFINE

1. Framing the Problem:

Illegal constructions are a growing issue in urban areas, causing safety hazards, environmental damage, and legal complications. Citizens often lack an accessible platform to report such activities effectively while being incentivized to participate in community welfare.

2. Competitor Analysis:

Aspect BuildWatch Local Government Apps Citizen Eye
Reporting Process 3-step flow Lengthy forms Moderate
Reward System Points + Rewards None None
Dashboard Features Report tracking Static submission log Limited
Community Engagement Gamified rewards None None

User Journey Insights:

  • Pain points include lack of transparency in report status and no incentives for participation
  • Users prefer gamified systems that make civic engagement more rewarding.

3. User Personas:

Image is for illustrative purposes only.

Civic-Minded Professional (Amit, 35)

IT Consultant

Needs: Quick reporting process, transparent status updates, meaningful rewards.

Quote: "I want to contribute to my community without wasting hours on bureaucracy."

Image is for illustrative purposes only.

Socially Active Student (Sneha, 22)

College Student

Needs: Easy-to-use mobile interface, gamification elements, social recognition for contributions.

Quote: "Reporting illegal activities should feel like making a difference, not a chore."

Research Goals:

  1. Evaluate the ease of use for the reporting process.
  2. Identify features that motivate users to engage consistently (e.g., rewards or gamification).
  3. Understand user preferences for tracking reported sites and redeeming points.
  4. Test the effectiveness of communication channels like newsletters.

ARCHITECT

1. Information Architecture:

Information Architecture Sketch
Information Architecture Blueprint

We must recognize and defend our community's rights by reporting and stopping illegal construction nearby. It's crucial that our voices are heard to protect our environment and neighborhood.

2. User Flows:

Dashboard Design on Tablet

3. Wireframing & Sketches:

Wireframe 1

REFINE

1. Iteration

Prototype Coverage:

  • Reporting illegal construction sites process
  • Dashboard functionality for tracking reported sites
  • Profile management features
  • Newsletter subscription process

Metrics Tracked:

  • System Usability Scale (SUS)
  • Task completion rate
  • User satisfaction ratings through post-task surveys

2. Prototype:

Prototype Design Process

3. Key Findings & Iteration:

Issue Solution Impact
Reporting complexity Simplified to a 3-step process with auto-fill options based on location data 45% faster completion rate
Lack of reward transparency Added a detailed rewards catalog with redemption tiers visible on the dashboard 62% increase in engagement
Poor report tracking feedback Introduced real-time status updates with notification for each stage of review. Improved trust by 53%

EVALUATE

1. Design System

Managing your spending and pricing is key to a healthy budget.

Image is for illustrative purposes only.

2. Final Design:

Figma →

Prepare handoff to developers:

Managing your spending and pricing is key to a healthy budget. Our dashboard lets you track all financial activities in one place for a clear view of your expenses. If you need help, our support team is ready to assist, and our community provides valuable resources for effective financial management.

Thanking You

for going through the study!

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